Boots Kitchen Appliances Reviews

Great until you have an issue and then no one replies to you. Dishwasher constantly leaving dishes dirty.
Was also advertised at a higher energy efficiency but when it arrived it was a lower one. Really unimpressed.

The appliances were great, but never received my boots advantage points. Emailed and never received a reply.

I’m a huge fan of Boots and mistakenly assumed that the same quality of service would be carried through to Boots Appliances. The fridge freezer they delivered was broken; the fridge temperature wouldn’t go below 14.6C and it was making an awful noise. After waiting 30 minutes on the line to get through to an agent, I reported the issue the day after delivery at which point it was established that the delivery drivers had made a mistake by pushing the appliance against the back wall. The delivery drivers returned to move the appliance but the temperature and noise issues remained. I called again to exercise my right to reject under the Consumer Rights Act but was informed that I needed a manufacturer engineer to visit in order to certify that the fridge freezer was indeed broken; my word or indeed the video and photos I sent them were apparently not sufficient. Boots Appliances agreed to refund me the £10 I paid for installation but have point blank refused to refund the £10 extra I paid for delivery on a certain day; I honestly can’t understand the rationale for that decision because although I did get a fridge delivered on the specified day… it didn’t actually work! I had a totally different experience when dealing with the manufacturer (Indesit) both in simply being able to get through to them on the phone line to them actually taking steps to rectify the issue. Indesit have since replaced the fridge freezer which was correctly installed by very friendly delivery drivers. Based on my experience, I suggest you cut out the middle man and order directly from Indesit.

This is my second review for Boots Kitchen Appliances, as my first was responded to very quickly, engineers arrived to a faulty cooker, eventually Boots replaced the cooker for a brand new one, great!

However, new oven arrived 'Hisense', same problem.
Another engineer arrived efficiently, discovered that the 2nd oven was damaged during delivery and on top of that, he said there was no point in ordering parts to fix the problem as it was damaged on arrival anyway, so to get in touch with Boots & Hisense again so they can send another new one.

I have emailed both company's again, its been 2 weeks, i've sent 2 emails including photos and an update and still no reply.

I'm so upset that this is happening, I've spent over £500, have a family of 4 to feed and it affects what we can cook and what we can't. Food is being wasted as the oven turns itself off at random times and for a busy family and the cost of living today this is incredibly frustrating.

I just want my money back now and to start again with a reliable oven. The warranty runs out in June and I am worried that this might affect things. I don't feel like I have had enough support, I feel like it is low on the priority for Boots.

I will continue to chase them but my money has been thrown away.

Wanted a new vented tumble dryer. Looked at several website and options, finally settled on a model listed on the Bootskitchenappliances website. I was assured by their prominent marketing that they would deliver, install and take the old one away. Hah! If only. I got as far as putting the item in the 'basket' and was given the options of taking the old one away and taking the packaging away, but no option for installation. Then had to phone them, and having waited in a queue, was told that they don't install vented tumble dryers as it involves making a hole in the wall. No matter that there is one already there!
Well thanks Boots for wasting my time. You could have just put on your website that you don't install vented dryers. I have ordered one from a local supplier who will deliver the same dryer, install it and take the old one away for less than £10. Goodbye Boots.

After reading the brilliant reviews for the Hisense integrated fridge I purchased one and agree unbeatable value. It is quiet, bright interior light, wide selection of shelves and shelf positions and keeps food fresh for longer as it remains nice and cold
Delivered on time on our requested date, Easter Monday. Pleased we opted for the fitting service worth every penny. Thank you to the brilliant service engineer who made the fitting look easy and did a brilliant job. Overall delighted with every aspect of our purchase

I recently ordered a washing machine from Boots Kitchen Applicances, the whole process went very smoothly and having tried frustratingly to order one from Argos before giving up, I was pleasantly surprised with Boots. They did everything they said they would but the appliance was incompatible with the kitchen it had to go in. Not their fault at all. I was devastated and thought it would be a huge problem to sort out. However I phoned them and got through to Nichola (I think she actually works for AO who fulfill the orders). She was BRILLIANT - she absolutely sorted things so efficiently and even arranged to phone me back when I had to provide further information. I have just been blown away with the service.

I don't write many reviews, but feel I have to. I purchased a Electra washing machine just under a year ago from Boots Kitchen Appliances. It would only wash on one programme. After calling the help line they sent an engineer out who was extremely helpful. Unfortunately the parts would take too long to arrive so Boots replaced the washing machine and it was delivered in 2 days. Excellent customer service. Everyone I dealt with was extremely helpful from the staff on the phones to the delivery men. Super impressed. Best customer service I have received in a long time!

I ordered an American fridge/freezer with water/ice supply and paid the extra for Boots to install it.
All they did was plug it in, but did not connect it to the water supply as they did not have the part.
I paid the extra to take away the hassle of connecting it up myself but they have not done what I paid for.
They did refund the installation cost when I raised it with them.
Update:
Unfortunately, matters got worse. On completing the installation as soon as I used the water it just poured out from underneath the fridge and I also noticed that the bottom of the door was damaged. The Helpdesk were good in helping sort out the leak, but I did not bother reporting the minor damage.
I would avoid Boots/AO as their delivery/installation service is terrible.

I bought a ceramic hob from Boots appliances for my new kitchen. The fitters unpacked it and attempted to fit it for me. Except I had made an error and where I should have bought a plug-in hob, I bought one that required installing with 6mm cable. It was too late to do this as the kitchen was now fitted and it was my mistake. So I bought a new one and, ahead of advertising the original one on eBay, I called Boots to ask what my chances were of returning it. No problem, they said, we’ll even come and collect it. Given that all of this was my mistake and that I only had the packaging from the new product, this was really amazing of them. They even refunded my account within 24 hours. I’ve bought from Boots appliances before and would do so again. Highly recommend

Would never use again. Actual fridge freezer is lovely but delivery service was an absolutely awful experience. When ordering I clicked on recycling of old and take away new packaging and paid for designated time slot, I took afternoon off work only to receive a text that morning delivery was due to say delivery drivers ahead of schedule so so would be dropped off in morning instead. I had a panic & had to call them to say that was no good. When eventually delivered by 2 very rude drivers told not taking old one or packaging as not on their worksheet. I was left crying on my own with 2massive fridge freezers , one still in packaging, neither working in a very small kitchen where clearly the drivers couldn't care less & I was last drop off so they wanted to get home. Disgraceful service to vulnerable over 60's on her own. Would never recommend or use again.

We ordered a fridge freezer from Boots Kitchen Appliances, we were told it arriving on Sunday, we phoned up and checked with Boots and they confirmed it was arriving. I received a text on Sunday to say it was with the courier, I phoned up at midday to check and it was not even in stock or being delivered. Total waste of a weekend, cleaning and getting the space ready for something that wasn't being delivered or more importantly was not in stock despite twice being told it was on its way. Never use them again.

I ordered a Hisense American fridge freezer on 2nd January 2022 with a delivery date of 8th January. It duly arrived on the stated date and I was advised to leave it standing for at least 4 hours before switching it on and then a further hour before putting food in it. I abided by these conditions. The next morning I came downstairs to find the inside of the appliance had not frozen or chilled. I phoned Boots and was put on a conference call with themselves and Hisense. Hisense offered to send out an engineer in 9 days to have a look at it. I couldn't wait that long as I had been without a fridge freezer since the beginning of January, when my old one had broken down. Boots said they would have a replacement sent out on 15th January and the faulty appliance uplifted on that date. They also said that they would pay me £30 compensation, direct to my bank account within 3-5 working days. 5 working days have now passed with no sign of the compensation.
So this morning, the replacement appliance turned up...delivered by an elderly man and a young girl. Now, I hope this does not sound ageist or sexist but I really don't think they would be capable of lifting a large, bulky American fridge freezer. Anyway, the male driver came in to the kitchen, looked at the faulty fridge freezer which they had to take away and said they did not have the necessary tools to remove the appliance from my house. The two drivers whe delivered it the previous week had no problem! So, the result was...they drove off leaving me with the faulty appliance and with my replacement fridge freezer in their van.
I once again phoned Boots kitchen. They said they could arrange a third delivery on 20th Januay. I told them I needed a fridge freezer before then. They couldn't give me an earlier date so I cancelled the order.
I have ordered the same appliance from Currys which will be delivered on 18th January and Boots will uplift the faulty appliance on 20th January.
Boots offered me £30 Boots Kitchen vouchers for today's fiasco which I refused as I will NEVER order anything from them again. As I never received the original £30 cash compensation, I very much doubt that I would ever receive them anyway.
Terrible service from start to finish leaving me suffering two stressful weekends and financial loss due to wasted food as a result of the faulty appliance.
UPDATE
So as stated above, the faulty appliance was to be uplifted today. I took the day off work and waited patiently. I have just received a phone call to inform me thatcthe delivery drivers cannot open the back doors of their van and, therefore, will not be able to uplift my item today! Will this never end? Obviously, my refund for the faulty item cannot be processed until it is collected from my house. So it should have been processed on Saturday 15th January but wasn't and it won't be processed today, 20th January, either. Maybe this is Boots Kitchen's plan.....keep scheduling uplifts that never take place so that they can hold on to my money. I am now beyond livid and implore you not to purchase electrical equipment from this supplier.

I have used Boots Kitchen Appliances a few times now because they have a good selection at reasonable prices, with the added bonus of getting Boots points on your purchase.

Each time I have ordered I have had to send follow up emails asking for the Boots points to be added to my card, despite entering my card number in the box clearly marked “advantage card number”.

With my latest purchase I followed this problem up via the contact page on the website and received no response, so I have just had to email them again to chase this up.

The aftersales calls to confirm delivery details (already given at checkout) seem to be an excuse to push additional cover and insurance. I have found this to be done in an underhand way in the first instance, and then in a pushy way the second time.

Ordered a freezer on behalf of my 92 year old mother.
A delivery date was arranged at time of purchase.
It would have been great if Boots had given her a time for delivery. Instead of which my mother (who has Alzheimer’s) sat by her window watching and waiting all day from 7am. Eventually the delivery driver phones me (instead of my mother as requested) at 4pm to say they are just round the corner.
In this day and age, surely as other companies manage to do, give customers a time bracket for delivery.
Really bad communication. Not impressed.